Difficult Conversations: How To Become a Master of Them

Course Description

We all have experienced difficult conversations in our life. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life.

The [course_title] course is an attempt to demonstrate how to master difficult conversations at work. You’ll focus on both the skillset and the confidence you need to manage difficult conversations successfully.

You’ll learn how to identify the factors that direct to difficult conversations and get plenty of tips and ideas to ensure both sides have the best possibility of leaving the conflict feeling content. Besides, learn practical ways of handling difficult conversations.

Difficult conversations are a significant part of every leader’s job. Therefore, this course will be perfect for potential leaders and managers who are responsible to help every team member improve, and handling these conversations.

What Will I Learn?

• Understand the circumstances that lead to difficult conversations
• Learn ways of handling difficult conversations
• Understand how to use empathy to facilitate a conversation
• Ask open and supportive questions
• Focus on facts, not personalities
• Use tone and body language to great effect
• Handle challenges whilst remaining calm
• Learn how to reach agreement and close the conversation gracefully

Requirements:

• No prerequisites